Contact Us (& General Enquiries)

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Need Help?

 

To request a quote or place an order – click here.

Answers to popular enquiries, can be found here on our FAQ page. Alternatively, please do not hesitate to contact us via the methods above or via our contact form.

Phone: 07801262460

Email: eat@mamamaescupcakes.com

Contact Form

 

Please ensure all fields are filled in correctly to guarantee we receive your enquiry and can answer any questions you may have as quickly as possible. (Please Note: Some mailboxes may direct our replies to your spam/junk folder. Please list our email as safe to ensure you receive replies immediately). Moreover, please excuse and forgive us for any delays in replying. We aim to answer all messages immediately but please allow at least 24 hours.

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Contact Us (& General Enquiries)

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If you have any questions or enquiries, please see our FAQ page.

To request a quote or place an order – click here. Alternatively, please do not hesitate to contact us via the methods above or our contact form.

A Few Frequently Asked Questions:

How Big Are Your Cupakes?

Our standard cupcakes come in four sizes:

  • Petit Four Cupcakes ~ have a radius of 1″
  • Small Cupcakes ~ have a radius of 2.5
  • Medium Cupcakes ~ have a radius of 3″
  • Large Cupcakes ~ have a radius of 8″

Please Note: The overall height of a finished Mama Mae’s Cupcake varies from flavour to flavour, as each flavour has a set and very specific decoration style.

How Big Are Your Celebration Cakes?

Our larger celebration cakes currently come in three standard sizes:

  • 4″ round
  • 7″ round
  • 7″ x 7″ square cake

Please Note: Although, these are our standard sizes we are still able to create specific sizes and shapes based on your own specifications. If you would like your cake to be a specific size or shape, please contact us to discuss your design ideas.

How Long Will My Cupcakes/Cake Last?

All our cupcakes/cakes are baked from scratch and to order. They contain no preservatives, so they taste better when eaten on the day they are delivered/collected (or within the first 48 hours). If they are stored correctly most of our cupcakes/cakes have a shelf life of approximately 3 – 4 days from the day you receive them.

However, if your cupcakes/cakes have a cream cheese frosting or contain fresh fruits, for safety’s sake, please consume within 2 days. In addition, even though the internal texture of these cupcakes will change (it may become dry very quickly), these little delights must be refrigerated! Therefore, we suggest eating these varieties on the day you receive them.

How Should I Store My Cupcakes/Cakes?

Overall, our cupcakes/cakes really do not enjoy being stored in the fridge, as this will cause them to dry out. If you need to keep them longer, we recommend you store your cupcakes/cakes in an air-tight container in a cool location.

If your cupcakes/cakes have a cream cheese frosting or contain fresh fruits, for safety’s sake, please consume within 2 days. In addition, even though the internal texture of these cupcakes/cakes will change (it may become dry very quickly), these little delights must be refrigerated! Therefore, we suggest eating these varieties on the day you receive them.

Do Your Cupcakes/Cakes Contain Nuts?

Yes.
We do not use nuts in all our cupcakes/cakes – unless where clearly stated, however we cannot guarantee that our cupcakes/cakes and sprinkles do not contain traces of nuts.

If I Order My Cupcakes/Cakes Today, When Will They Arrive?

As our cupcakes/cakes are baked fresh to order, we usually require at least 48 hours notice for most orders. However, we may be able to accommodate orders at shorter notice depending on the quantity and design(s) you require.

Simply contact us, as we always strive hard to fulfill our customers requests.

Will My Cupcakes/Cakes Look Like The Examples Online?

As all our cupcakes are made by hand on the day, the final product will vary every time. Please bear in mind that the images on our website are for display purposes only and are not always fully representative of the end product.

Saying that, we can guarantee you’ll be very happy with the way your order looks. If you have seen a specific design in our gallery page, which you really like and would like your cupcakes/cakes to look similar or exactly the same – please just let us know when submitting your order.

Do All Your Cupcakes/Cakes Contain Wheat/Diary/Sugar/Nuts?

Yes.
We are currently working on a range of cupcakes/cakes specifically for vegans and people who must adopt a gluten free or alternative diet. As we do bake with flour, dairy, sugar and nuts are stored on our premises; we do not recommend people with severe allergies or an aversion to these ingredients to purchase our cupcakes/cakes.

How Much Notice Do You Require?

We require a minimum 48 hours notice to ensure we can fulfill your order. Moreover, for more complexed designs and larger orders we require at least 72 hours.

Do You Deliver At Weekends Or On Public Holidays?

Yes.
We delivery on weekends and public holidays – except for Christmas and New Year public holidays. (For more information on our delivery process – please Click Here!)

For Large Events, Do You Arrange The Set-Up Of The Venue?

For a small fee our team can decorate a table for you, or you can simply hire one of our tiered cupcake/cake stands and display your cupcakes/cakes as desired.

Do You Send Cupcakes/Cakes Through The Post?

No.
All our cupcakes/cakes are hand delivered to guarantee they arrive straight to your door (/location) the same way they left our kitchens. (For more information on our delivery process – please Click Here!)

More Questions?
If your question/enquiry was not answered above, please visit our help page, or do not hesitate to contact us; we will do our best to answer your enquiry as soon as possible.

Disclaimer
* Please excuse and forgive us for any delays in replying. We aim to answer all messages immediately but please allow at least 24 hours. Moreover, we only accept telephone orders on weekdays (Mon – Fri from 10am – 2pm). Orders and emails can still be placed/made outside of these times by using our order form or emailing us directly.

Enquiry Form

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